frequently asked questions.

FAQs

shipping & delivery ✦

  • I package each of my orders by hand and with care so your patience is much appreciated ☻ Thank you!

    ✿ Sticker Mail ~

    Sticker Mail does not include a tracking number to be more affordable for the customer ♥ These orders are shipped like a letter with a domestic stamp

    Orders will be processed and ship in 1-3 business days (excluding USPS holidays) from your order date. I do not ship during the weekend as USPS does not operate.

    ✦ Polymer Clay and Jewelry ~

    Your order will always include a tracking number when shipped!

    Orders will be processed and ship in 1-3 business days (excluding USPS holidays) from your order date. I do not ship during the weekend as USPS does not operate.

    ✸ Custom Orders/Made-to-Order ~

    Your order will always include a tracking number when shipped!

    Some items are custom or made-to-order (just for you 💗) unless otherwise stated in the description of the item. Please allow 5-7 days for me to create and ship your order.

  • ✿ Sticker Mail ~

    Please allow 12-15 business days for Sticker Mail to arrive. Sticker Mail is not tracked to make it affordable and therefore takes more time to make its way through the USPS system.

    ✦ USPS Ground Advantage ~

    Please allow 3-5 business days from the ship date for your order to arrive. Tracking will typically appear the next business day from the ship date but it may take up to two business days depending upon USPS. All orders (excluding Sticker Mail) are shipped USPS Ground Advantage; this includes the “By Weight” shipping option you may see during checkout.

    (previously known as: USPS First-Class Mail)

    ✸ USPS Priority Mail ~

    Please allow 1-3 business days from the ship date for your order to arrive. This shipping option is available as an upgrade from the standard USPS First- Class Package option at checkout but only for orders containing one item. Please contact me if you need it otherwise ☻

    If your order has still not arrived and the time frames above have passed, please reach out to me via the contact form with your order number! I will be happy to help ♥

  • No matter how much care goes into each of my items I sadly cannot avoid the small but possible risk of an order being damaged or lost in transit. Please reach out to my via email using the contact form! Be sure to check with your local USPS in the case of a missing item as they may be able to help ☻

  • I do not currently ship internationally through my Main Shop but I am hoping to be offering these services soon. Please visit my Etsy Shop if you are interested in any of my products and do not live in the United States ♥︎

    Visit My Etsy Shop

  • I do not accept returns or exchanges.

earth-friendly packaging ✿

  • All of my shipping supplies are made from 100% recycled material and completely recyclable! If your package contains any plastic it is re-purposed from my own mail. Please re-use it if possible ♥︎

  • All of my shipping material details and how to recycle them ☻

    EcoEnclose Shipping Boxes:
    ✦ 100% recycled and unbleached tan kraft paper fiber
    ✦ 90% post-consumer waste paper fiber
    ✦ Curbside recyclable with paper
    ✦ Naturally biodegradable

    EcoEnclose Spiral Tissue Paper:
    ✦ Paper derived from certified sustainably grown trees
    ✦ 100% recycled content for kraft
    ✦ Curbside recyclable with paper
    ✦ Naturally biodegradable

    EcoEnclose Reinforced Water-Activated Tape:
    ✦ 100% virgin kraft paper fiber
    ✦ Renewable and biodegradable plant-derived adhesive and backing
    ✦ Curbside recyclable with corrugated shipping boxes

    EcoEnclose Vela Glassine Bags:
    ✦ 100% certified sustainably sourced virgin paper fiber
    ✦ No silicone additives/coating
    ✦ No poly additives/coatings
    ✦ Acid-free (pH ranging from 7
    ✦ Curbside recyclable with paper
    Naturally biodegradable

    EcoEnclose Rigid Mailers:
    ✦ 100% recycled and unbleached tan kraft paper fiber
    ✦ 90% post-consumer waste paper fiber
    ✦ Curbside recyclable with paper
    ✦ Naturally biodegradable

    Rollo 4 x 6 Shipping Label:
    ✦ FSC® Certified for Responsible Forestry
    ✦ In the future I will be using EcoEnclose labels but am currently using Rollo labels ☺︎

products & general & art ☻

  • Products such as prints and stickers will occasionally be re-stocked if popular enough. If you fall in love with a piece, please know each is individually crafted and therefore unique and unable to be exactly replicated.

  • Moving forward all of my earring findings will be completely hypoallergenic! Currently all earring findings and bracelet toggels are nickel-free. I will be moving away from metal alloy/brass in earrings to exclusively using 18k gold-plated stainless steel findings. Please be sure to check the description as my older listings may be metal alloy.

    Complete findings material details ~

    ✿ Ball Post Stud Earrings: 18k gold-plated 304 stainless steel stud, 316 surgical stainless steel pin.

    ✿ Huggie Hoop Earrings: 18k gold-plated 304 stainless steel

    ✿ Bracelet Toggle Clasps: 18k gold-plated brass (nickel free)

  • Yep! My PO Box address is as follows:

    Kaitlin Owens
    PO Box 48186
    Tampa, FL 33646

  • I love polymer clay, colored pencils, pens and alcohol markers!

    ♥︎ Sculpey Premo Polymer Clay
    ♥︎ Caran d’Ache Luminance Colored Pencils
    ♥︎ Faber-Castell Polychromos Colored Pencils
    ♥︎ Pentel Arts Brush Tip Sign Pens
    ♥︎ Copic Alcohol Markers
    ♥︎ Moleskin Sketchbook
    ♥︎ Leuchtturm1917 Sketchbook

  • Nope. I was able to take a few art classes but I studied Architecture at the University or South Florida. I completed 2 years of Undergraduate and 3 years of Graduate School within that program but was unable to complete my Masters. I graduated with a Bachelor of General Studies in 2018 ☺︎